Delete your My LabOS account

Last updated 18 October 2026

This page explains how to delete an account in My LabOS, the dental lab app by Falkan Media, on the website or the Android app.

How to ask

Email sales@getmylabos.com or WhatsApp +91 98720 09997 from the email or phone number you log in with, and include:

• your name and the email or phone you log in with
• your lab's name
• whether you are the lab owner, a staff member or a dentist

We confirm it is really you, then finish the deletion within 30 days and tell you when it is done.

Staff members and dentists

You can also ask your lab owner to remove your login from the lab straight away. Records the lab needs for its business, such as cases you worked on, bills and attendance, stay with the lab under the lab's own account.

Lab owners: closing the whole lab

When a lab owner asks to close the lab, we delete the lab's account and all its data: logins, dentists, cases and patient names, files and photos, bills, payments, deliveries, staff, attendance and salary records.

• Download anything you need first (bills, reports, Tally export). Deleted data cannot be recovered.
• Backups are cleared within 90 days.
• We keep only what the law requires, such as our own GST invoices for your subscription, for as long as required.

Deleting some data without closing the account

To have specific information removed, such as photos or a person's details, write to us the same way and say what to remove.