Privacy policy

Last updated 24 October 2026

My LabOS is software that dental labs use to run their work: cases, bills, payments, deliveries, staff attendance and salary. It is made by Falkan Media, Mohali, Punjab, India (“we”). This policy covers the website getmylabos.com, the dentist portal and the My LabOS Android app.

A dental lab that signs up (“the lab”) decides what goes into its account. For that information we act on the lab's behalf, and the lab is responsible for having the right to enter it.

What we collect

Account details: name, email, phone number and password (stored only in scrambled form) for lab owners, staff, riders and dentists who log in.
Lab records: what the lab enters, such as dentists and clinics, addresses, GST numbers, cases, patient names and case notes, shades, photos and files attached to cases, bills, payments, challans and deliveries.
Staff records: attendance, leave, salary, advances and payslips that the lab keeps for its own staff.
Location: when a staff member marks in or out, and when a rider marks a pickup or delivery. For riders (and anyone else the lab owner turns it on for), the app also shares the phone's location about once a minute between marking in and marking out, while the app is open, so the lab can see where deliveries are. It is never shared outside those working hours, and riders see a notice while it is on. Points are kept for 60 days.
Camera and photos: only when you choose to take or attach a photo, for example a prescription or case photo.
Microphone: only while you use the microphone button in Ask AI to speak a question. Your phone's own speech service (for example Google's) turns it into text, and we receive only the text, never a recording.
Technical data: basic logs such as time of access, device type and errors, used to keep the service secure and working.

We do not show ads, we do not sell personal information, and we do not use it to build advertising profiles.

How we use it

To run the service for the lab: storing records, printing job cards, making bills and reports, working out salary.
To send messages the lab has switched on, such as case updates, bills and payment reminders to its dentists by WhatsApp or email.
To answer questions in Ask AI using the lab's own data, limited to what the person asking is allowed to see.
To manage subscriptions and payments, give support, and keep accounts secure.

Who else handles it

We use trusted service providers who process information only to provide their service to us:

Supabase: database, logins and file storage, hosted in Mumbai, India.
Vercel: website and app hosting.
Anthropic: the AI model behind Ask AI. Questions and the lab data needed to answer them are sent to it; it does not use them to train its models.
Meta (WhatsApp Business) and Resend: sending WhatsApp messages and emails.
Razorpay: subscription and online payments. We do not store card or bank details.

Some of these providers may process information outside India. We share information otherwise only if the law requires it.

Who can see a lab's data

Each lab's data is kept separate from every other lab. Inside a lab, what each person sees depends on the role the owner gives them. A dentist using the portal sees only their own cases and bills. Our team accesses a lab's data only to give support the lab asks for, or to keep the service secure.

Security

Information is sent over encrypted connections (HTTPS) and stored with access controls. No system is perfectly secure, but we work to protect your information and will inform affected labs if a breach affects their data.

How long we keep it

We keep a lab's data while its account is active. If the lab closes its account, we delete or anonymise its data within 90 days, except records we must keep by law (for example our own GST invoices to the lab).

Your choices and rights

You can see and correct most information in the app. A lab owner can export bills and reports at any time.
You can deny or later turn off location, camera and microphone access in your phone settings; the rest of the app keeps working.
You can ask us to access, correct or delete your personal information. If it is held for a lab, we may pass your request to that lab.
To delete an account, see getmylabos.com/delete-account.

Children

My LabOS is a business tool for dental labs and is not meant for children. We do not knowingly collect information from anyone under 18 except where a lab enters a patient's name on a case.

Changes

If we change this policy we will update the date above, and tell labs about important changes in the app or by email.

Contact

Falkan Media (My LabOS), Mohali, Punjab, India
Email sales@getmylabos.com · Phone / WhatsApp +91 98720 09997